Shipping policy

All orders are processed the same business day (excluding weekends and holidays) after receiving your order confirmation email. Orders placed after 12:00 p.m. Central Time will be processed the next business day. You will receive another notification when your order has shipped.

Custom made to order products are also processed the same day, meaning they are sent to the artisan for creation. Most custom orders take 2 to 3 weeks for creation. You will receive another notification when your order has shipped.

Larger furniture item orders are processed the same day but ship by LTL Freight Truck. LTL Freight delivery will deliver your item palletized, curbside. LTL Freight items typically take 5 to 7 days to pack and get picked up by the freight company with another 5 to 7 days in transit. A delivery appointment will be made with you and a day of arrival call will be made.

White Glove Delivery is available for most orders. Some larger and heirloom pieces include free complimentary White Glove Delivery. For other pieces, White Glove Delivery can be added for an upgraded delivery fee of $325 for most items. White Glove Delivery includes in-home placement in the room of your choice, careful in-home set-up and finishing + debris removal, and delivery appointment scheduling + day of arrival call. Typical delivery timeframe: 2–6 weeks from order date.

Orders Fulfilled by Partner Suppliers

Some products in our store are fulfilled directly by our trusted supplier partners. For these items:

  • Orders are shipped directly from the supplier to you. If your order contains both our in-house products and supplier-fulfilled products, you may receive separate shipments.
  • Shipping rates for supplier-fulfilled items are calculated based on the supplier's shipping configuration and will be displayed at checkout.
  • Processing times for supplier-fulfilled items may vary. Most supplier orders are processed within 1–2 business days.
  • You will receive a shipping confirmation email with tracking information from us once the supplier fulfills your order.
  • For any questions about a supplier-fulfilled order, please contact us at home@tbgypsysoul.com or 936-649-2930 and we will coordinate with the supplier on your behalf.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Shipping is free for orders over $50 on in-house products. Supplier-fulfilled items display their own shipping rates at checkout.

Local Delivery

Local delivery is not currently available for online orders.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 7 days of receiving your shipping confirmation email, please contact us at home@tbgypsysoul.com with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

Most carriers do not allow shipping to P.O. Boxes. Please use a physical address for shipping addresses.

If you have any further questions, please don't hesitate to contact us by email at home@tbgypsysoul.com or by text or call 936-649-2930.