Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and must be returned in all of its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you must request a return from your orders page https://account.tbgypsysoul.com/orders. Please note that returns will need to be sent to the following address: 116 Cedar Ridge, Huntsville TX 77320, United States.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at home@tbgypsysoul.com

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item, please take pictures and contact us within five days so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like custom made to order products (such as special orders, personalized items, custom furniture, and custom made to order wall art). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Returns for Supplier-Fulfilled Items

Some products in our store are fulfilled directly by our supplier partners. For these items, our standard 30-day return policy applies, but the return process may differ:

• Please initiate all returns through your orders page or by contacting us at home@tbgypsysoul.com — do not ship items back without contacting us first.
• Return shipping instructions will be provided on a per-order basis, as supplier-fulfilled items may need to be returned to a different address than our standard return address.
• Once a return is accepted, refunds will be processed to your original payment method within 10 business days.
• Custom, made-to-order, and personalized supplier items are non-returnable, consistent with our standard exceptions policy.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded, minus return shipping costs, on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more time has passed since we've approved your return, please contact us at home@tbgypsysoul.com or by phone at 936-649-2930.